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Frequently Asked Questions
Shipping
A: Shipping times vary depending on the destination. Orders shipped within the United States typically arrive in 7-10 business days. International orders may take 10-15 business days. Please note that these are estimated delivery times and actual delivery times may vary.
A: Yes, we offer free shipping on orders over $50, excluding any applicable taxes or fees.
A: No, currently we only ship within the United States.
A: Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.
Returns
A: We accept returns and exchanges within 30 days of delivery. To be eligible for a return or exchange, items must be unused and in their original packaging.
A: To initiate a return, please contact us at service@estimdeco.com for further instructions.
A: Refunds are typically processed within 5-7 business days of receiving the returned items.
A: If your order arrives damaged, please contact us immediately at service@estimdeco.com with photos of the damaged items and packaging.
General
A: Once an order has been placed, it cannot be changed or canceled. Please review your order carefully before completing your purchase.
A: At this time, we do not offer gift wrapping services.
A: You can reach our customer service team at service@estimdeco.com for any questions or concerns.
Feel free to modify or add more questions based on your store's specific policies and customer inquiries.