Shipping policy
1. Shipping Policy
1.1 Processing Time: Orders are typically processed within 1-3 business days after payment is received, excluding weekends and holidays.
1.2 Shipping Time: Shipping times vary depending on the destination. Orders shipped within the United States typically arrive within 7-10 business days. International orders may take 10-15 business days. Please note that these are estimated delivery times and actual delivery times may vary.
1.3 Shipping Carriers: We use a variety of carriers to ensure your order is delivered safely and on time. The carrier used for your order will depend on the shipping destination and the size of your order.
1.4 Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. Free Shipping is available for orders over $50, excluding any applicable taxes or fees.
1.5 Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.
1.6 Shipping Restrictions: We currently only ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses.
2. Customs, Duties, and Taxes
2.1 International Orders: Orders shipped outside the United States may be subject to customs duties, taxes, and fees levied by the destination country. The recipient of the order is responsible for all customs duties, taxes, and fees.
2.2 Customs Clearance: International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
3. Lost or Damaged Shipments
3.1 Lost Shipments: If your order is lost during shipment, please contact us at info@estimdeco.com. We will work with the shipping carrier to locate your order or provide a refund if necessary.
3.2 Damaged Shipments: If your order arrives damaged, please contact us immediately at info@estimdeco.com. Please include photos of the damaged items and packaging so we can file a claim with the shipping carrier.
4. Returns and Exchanges
4.1 Return Policy: We accept returns and exchanges within 30 days of delivery. To be eligible for a return or exchange, items must be unused and in their original packaging.
4.2 Return Process: To initiate a return or exchange, please contact us at info@estimdeco.com. We will provide you with a return authorization number and instructions on how to return your items.
4.3 Refunds: Refunds will be issued to the original payment method used to place the order, minus any shipping charges. Refunds are processed within 5-7 business days of receiving the returned items.
5. Contact Us
If you have any questions about our shipping terms or need assistance with your order, please contact us at service@estimdeco.com.